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Archive for September, 2010

Generates: Generates data sheets as bill of materials. estimation & costing. GA drawings, Farication drawings, Bus-Bar chart, Cut-out (Mechanical) design. Auto-generation – single line diagrame (SLD).

Electrical Panel Design Software – Industrial Power Control

(3 phase, 50/60 Hz electrical system, LT industrial power & control panel design)

One Software with multiple design features:

a)- Design Motor Control Center (MCC)

b)- Design Power Control Center (PCC)

c)- Design Desk Type Panels

d)- Design Instrumentation Panels

e)- Design Distribution & Metering DBs

f)- Design Feeder Pillars

g)- Design Bus Bar Trunking

h)- Draw Schematic Electrical Circuits

Simple operation: No intensive training. Just select the required switchgear, drag it to the workarea and drop.

Automatic Panel Sizing: What ever switchgear ( ACB, OCB, SFU of any make) is added to the template, automatic panel size & dimensions, panel volume, MS / SS sheet weight is calculated.

Automatic Busbar Sizing & Weight: Calculates bus bar size, cross-section & weight automatically as per the selected incomer size and taking into consideration other factors affecting the size and performance of busbars.

Electrical Symbol Library: Built in electrical symbol libray. Select a symbol and place it on the e-board. Draw as sophisticated electrical circuits as you can.

Multifunction: Design any type of electrical control panel, instrumentation panel, draw electrical circuits and calculate automatic bus bar size. Mouse click wiring numbering in auto ascending mode. Auto Labelling of all electrical acceessories.

Multi-color Wiring Diagrams: Give different colors to phase & neutral lines and make your electrical drawings more easily understandable and presentable.

Generates: Generates data sheets as bill of materials. estimation & costing. GA drawings, Farication drawings, Bus-Bar chart, Cut-out (Mechanical) design. Auto-generation – single line diagrame (SLD).

A key design tool: A key design tool for electrical panel designers, electrical panel manufactures, electrical machine builders, electrical engineering professionals, electrical switchgear manufacturer, electrical suppliers, electrical design consultants, electrical contractors.

CNC compatible Programming Text File: It generates text file to feed input details to CNC sheet cutting machine for making cut-outs for accessories. Text file contains programming for 2 – axis CNC co ordinates.

Latest Update -

1 – Now design PCC, MCC, Distribution Centers, Distribution Boards, Machine Control Panels using PLCs, Instrumentation Panels, Desk Type Panels, Floor Type (slanted) Panels, Floor Type (plain) Panels.

2 – Get General Layout Drawings, Bill of Materials sheet, Estimation & Costing sheet, Single Line Diagrams, Complete Circuit Diagrams (semi automatic) generation.

3 – Labeling System (for accessories and controls) Added,

4 – Wiring (ferrule) Numbering System Added,

5 – Motor Starter Star – Delta Drawings added and auto selection of materials as per motor capacity and many more…

Know more about the software…

Electrical Control Panel Design Software

3 phase industrial power control panel and distribution board designing is no more a tedious and time consuming job now. Get your industrial power panel and distribution board designed within minutes. Just drag the required switchgears, instruments, meters, indicating lamps, fuses & accessories into your work area and let your computer simulator design and calculate the various dimensions of your panel for you. Make changes in size if required, change placement of items to best suit you and again get a new design and dimension. No limit how many times you change the layout and you get the final designs.Simulator takes care of various clearances while you place an item in the template and calculates the final size by taking into consideration these clearances and other factors.

Panel accessories

Panel accessories like – Voltmeter, Ampere meter, Frequency meter, Red Indicator, Yelow Indicator, Blue Indicator, Hinge, Lock, Knob, Contactor, Relay, Timer, Insulator, Busbar – Support, Selector Switch, Control Fuse, Push Button, Earth Fault Relay, Over Current Relay, CT, Electric Motor Starter, Power Factor Meter can be dragged from the tool bar and placed upon the panel template as per the need of the design.

Types Of Panels You Can Design

With the help of this software now you can design any type of 3 phase industrial power and electrical control panels – be it a power control centre (PCC), a motor control centre (MCC), an electrical power distribution centre, electrical distribution board or an instrumentation panel. Design cubical power panels, desk type control and instrumentation panels, floor type control and instrumentation panels. A key tool to design ‘Contorl & Relay Panels’ using PLCs and SCADA system.

Draw Electrical Circuit

The software lets you draw any type of complecated electrical power and control circuit/diagram. You draw horizontal and vertical lines and put electrical symbols upon the lines to complete your electrical (power or control) circuit. Cross over points are automatically converted into shorting-links or may be changed to jumpers or vise-a-versa. The software contains almost all the symboles in its library required to generate electrical power and control circuits. Label all the electrical symboles through a pop up text box – just enter the name/specification of the item and put it near the the symbol. Put ferrul numbering on each wire as per your convenience and requirement. Give color to all the lines as red (R), yellow (Y) and blue (B). Default line color is black i.e., neutral (N). Select line thickness to differenciate between power and control wiring. Rotate electrical symboles by 90 deg or back to best suit the placement upon the power lines. Delete any electrical symbol or power line with right mouse operation. So this software can generate elctrical power and control circuits in semi automatic mode.

Single Line Diagram

Single Line wiring diagram is generated automatically.

Bill Of Materials

What ever you add to your panel or electrical circuit, every thing is added to bill of material sheet automatically. If you delete an item it is removed from the sheet itself.

Estimation & Costing

You get a detailed estimation and costing detail in the word formate for easy printout and distribution. Change item cost, panel board painting and fabrication cost, bus bar cost, labour cost, margin profit as per your system and set up.

Printouts

Take printouts of the complete design along with detailed bill of materials, estimation & costing sheet, general layout, single line diagrame (auto-generation) and finally complete circuit diagram (semi-auto mode). When you have completed the design part and would like to know the cost of your panel, options are there to see the individual costs of busbars and panels

Call center is a terrific job. Many young professionals work in call center because of higher chances of boosting their career to the maximum level. Customers are expanding their channel in contact in which call centers are on top of the list. It is a challenge to every contact center to integrate strategic planning in order to maintain its presence towards the global trend in this industry.

Working in call center is not only aiming to receive higher pay. There are dos and don’ts in order to set limitation to the workers. If you are one of the millions of people connected in customer service, you should know the guidelines to avoid committing violation. Call center companies always make sure to deliver efficient services to their clients worldwide as possible. Because call center is a promising industry, keeping the best employees and hiring more service representatives should always set part of expanding the business. Hiring the right people is very important. The call centers should provide ongoing training to the agents and employees; practice the transparency like communicating openly with the agents and managers, discovering the quality performance of the best people, investing to the state-of-the-art technology to increase customer satisfaction.

Any contact center should have a strong organization in achieving the long-term goal of the company. Making the call center dynamic and flexible can promote better output all the time. The call center management should always strengthen the relationship with the customer. Maintaining customer relationship is important above anything else.

There are many good things you can do to support the call center industry. Avoiding the don’ts in this industry can lessen the burden that may bring to the customers and the company you work for. The following are the don’ts that call center employees should do:

Avoid Tardiness

Time is precious. Never be late in your duty. Though you are one of the best agents in the company but with your constant tardiness will give you the honor to be recognized by your team leaders or supervisors. Also, you are not the asset of the company because call center is a fast paced regulated industry that time is important. Your tardiness can affect the operation of your company.

Don’t Slack Off

Do your job promptly. Slacking off the floor by letting other people do the job which is supposed to you is simply a bad impression to you not only as a person but to your job performance. Be productive always and serve as role model to your fellow agents. Show them the real you that you are happy with what you are doing. There are many call center agents who were terminated because of this bad impression despite several times of IR (incidental report) issued to them.

Avoid Obscene Behavior

Displaying your obscene behavior while you are inside your company’s premises is a big NO. When taking to the customer, talk with them with pleasure and with care. Never throw seducing words which sounds like you are doing phone sex to your customer. If caught, this may the end of your promising career in your in the call center. And worst, this may left bad wound in your previous job and to your co-workers.

Stop horsing around

Think of your responsibility as an employee of the company. While you are on duty, avoid playing around and horsing with other agents. Respect their privacy while they are on call and focusing on their job. This behavior can cause immediate violation because you are disturbing your co-workers instantly. Always put the fun in the right time. Implementing self-discipline is the best way to get rid of this disturbing behavior.

There are so many don’ts that you we need to implement. This can make the job easier if everybody is following the simple orders stated under the rules and regulations. It is important that the discipline must start on our own. Later on, other people who are new in the call center will learn the virtue that you showed. If you love your job then keep it.

The call center industry continues to give outstanding opportunity to everybody. It helps the economy prosper and lower the unemployment rate in the world.*

If your business has taken off better than you thought it would, it might be a good idea to hire a call center to handle your customer service calls. A call center can often be the best answer for a large or rapidly expanding business because they can help deal with the many customer service issues that inevitably keep coming up time and again. They may even resolve some issues that you do not know exist or have time to investigate.

A call center is a separate entity that is especially designed to handle your customer service calls for you. They consist of employees called customer service representatives that handle the floods of calls that you may not be able to deal with. They are backed up by supervisors who make sure that they are doing the job accurately. This can help you avoid losing money because of lost calls.

The best way to find a call center is to find one that fits your needs specifically. That way you know that you are getting the best possible service for your money. The call center also should be the most cost efficient for your company as well. You do not want to get overcharged for their services. You may have to do a little shopping before you settle with one. In Dallas, Texas there are many wonderful call centers. The customer service agents are very friendly and efficient and the call centers have an excellent reputation for the high quality of service that they offer.

There are various types of call centers available but one of the most common focuses on sales. Call centers that focus on sales do so with many different products and services. They range from catalog sales all the way to telephone sales. The customer service agents call a list of customers or have a random dial system to market and sell your product or business. This type of service is telemarketing. It has grown more and more popular to use over the years and has been very effective for businesses everywhere. A person can not go anywhere or even do anything without getting a sales call of some type. Most of the time they are set up to sell credit cards or offer prizes for return sales of products for various businesses. So be careful because the call center may be offering more of the same type of business you are in. You want to avoid this because you do not want them to solicit for someone else for the same thing you are selling. It is very important that when looking for a call center, you select one that is exclusively selling your service or product.

Another popular call center service is instant voice recordings. This is designed to have an automated call system to answer the phone and have customers navigate through the prompts. This is done so that you can automatically direct the customer to whom they need to speak to and on the matter of what they need more efficiently with less call transfers.

These are just a few examples of the types of call centers available to you today. They should be sought after to help your business, but do so carefully. It is definitely a way to improve your business if you are having trouble getting to your calls and customers needs. Remember to monitor all the calls and keep them at arms length just to make sure they are doing what is best for you. But remember to shop around for the best one that fits your needs after all you are the customer to.